Pro Tips

Who's on call in Pagerduty

Jan 3, 2025

Always Know Who’s On Call with PagerSync

Have you ever needed to find out who’s on call for your teams—quickly and reliably? Whether it’s for addressing a critical incident, delegating tasks, or simply staying prepared, knowing who’s on call is essential. That’s where PagerSync comes in, ensuring you’re always connected to the right person at the right time. Let’s explore how PagerSync makes this seamless.


The Challenge: Staying Updated with On-Call Schedules

In dynamic team environments, on-call schedules can change frequently. Manually tracking these updates can be time-consuming, error-prone, and stressful, especially during critical moments. Here are some common questions teams often face:

  • Who’s on call for Team DevOps right now?

  • When does the current shift end, and who takes over next?

  • How can I automate this process to save time?

Without a reliable system, finding answers to these questions can slow you down when you need speed the most.


The Solution: PagerSync’s Real-Time On-Call Sync

PagerSync bridges the gap by connecting PagerDuty schedules with your collaboration platforms, like Slack, Teams, or others. With its intuitive setup and automation features, you can eliminate manual lookups and always stay informed.


How PagerSync Helps You Find Who’s On Call

1. Automated Updates in Real Time
PagerSync listens for schedule updates in PagerDuty and syncs them automatically to your chosen platform. No need for manual refreshes or periodic checks.

Example Use Case in Slack:
PagerSync can update a Slack alias, such as @oncall-team, to ensure it always represents the currently on-call team member. Simply mention @oncall-team to notify the right person.

2. Centralized Access to On-Call Information
PagerSync consolidates on-call data across multiple teams or schedules. Whether you manage one team or ten, you’ll have a unified view of all active on-call members.

3. Instant Notifications for Critical Changes
Get notified whenever there’s a change in the schedule, ensuring you’re never caught off guard. PagerSync ensures you stay informed even during unexpected rotations or swaps.

Why Teams Love PagerSync

PagerSync saves time, minimizes errors, and improves incident response by keeping everyone informed. Teams using PagerSync report:

  • Faster incident resolution: No delays in finding the right contact.

  • Enhanced collaboration: Everyone is on the same page.

  • Peace of mind: No manual tracking or surprises.


Get Started with PagerSync Today

Finding out who’s on call should never be a challenge. With PagerSync, you’ll always know the right person to contact, empowering your team to handle incidents effectively and efficiently.